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Appealing Unpaid Item Strikes and Suspensions Appealing Unpaid Item Strikes and Suspensions

PensacolaCommunityAuction.com Unpaid Item Policy

In PensacolaCommunityAuction.com buyers automatically enter into a legally binding contract to purchase the item from the seller if they win the auction-style listing or use the Buy It Now feature. This policy involves buyers to pay for the items that they commit to purchase. For the buyers who fail to pay for the items they have purchased PensacolaCommunityAuction.com is sure to take action.

Sellers who are not paid for their items can file an Unpaid Item dispute with PensacolaCommunityAuction.com for each of their items. Thus PensacolaCommunityAuction.com will issue a strike on the account of the buyer who has failed to make payment. If a buyer gets too many strikes in too short period of time their account will be suspended indefinitely.

Sellers with Unpaid Items are eligible for Final Value Fee credits. Also, if the item is relisted and sells the second time, PensacolaCommunityAuction.com will refund the Insertion Fee for the relisting

Note: Sellers that falsely report Unpaid Items may have all credits for the time period in question reversed, lose the right to use the Final Value Fee Credit system for a period of time and/or be subject to suspension.

How to appeal a strike or suspension.

An Unpaid Item strike can be removed if PensacolaCommunityAuction.com is provided with proof of payment, proof that the seller excused you from your obligation, or if the seller removes the strike themselves. Below are the different types of proof you can provide and modes in which you can submit your appeal.

Please note that just providing an explanation of a warning, without the appropriate proof, will only delay the appeal process.

Proof of payment types

PensacolaCommunityAuction.com accepts any of the following as proof of payment:

  1. Copy of a check or money order -Send photocopies of the front and back of your check or money order as proof of payment. Include the item number and your Username on the copies.

  2. Email communication between you and the seller - Send PensacolaCommunityAuction.com copies of email that you sent to the seller. You can also send email communication between the seller and yourself showing the item was paid for. Please remember to include the email headers from the emails.

  3. Copy of payment confirmation from payment service - Send or email a copy of your payment confirmation email from a payment service. Please remember to include the email headers from the emails.

  4. Proof that the seller left you positive feedback for the transaction - If the seller left you positive feedback, send PensacolaCommunityAuction.com an email including the item number so that we can verify the feedback.

  5. Proof that the seller excused you from the transaction - send a copy of the email showing that the seller excused you from the transaction. Please remember to include the email headers from the emails.

  6. Send proof by email - You can submit your appeal with email evidence through the online Unpaid Item Bidder Appeal form. Be sure to include the full header for any email evidence.

  7. Send proof by fax - Please include the item number and your Username on the documentation. Keep in mind that hard copy appeals often take up to ten business days to process. Fax your appeal using the following number:

  8. 619-000-0000

    Note: Remember to write "Bidder Appeal" on the fax cover page.

  9. Send proof by postal mail - Please include the item number and your Username on the documentation. Keep in mind that hard copy appeals often take up to ten business days to process. Send your appeal to the following address:

  10. PensacolaCommunityAuction.com Unpaid Item Appeals
    www.PensacolaCommunityAuction.com

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